Visiting the clinic: what you need to know

As you will be aware all public places have created new rules for visitors to follow for their safety and the safety of others. Please read through before attending the clinic. If you have any further questions, please let me know.

1. What you need to do

  • On the day of your appointment check section 2 (below) to see if you should not attend.

  • Come alone if possible.

  • Please bring one large freshly laundered towel or covering for your treatment (especially if it’s cold!).

  • Please bring a facemask to wear in the clinic (if you don’t, don’t worry - you will be provided with one). Please put it on before you enter the clinic.

  • Please bring a bottle of water to drink.

  • If it’s comfortable to do so, please wait outside until I text you.

  • If you would like to wait inside (no car or mobile phone for instance), enter the building 5 minutes before your appointment time. I will meet you at the door, or take a seat in the waiting room if I’m not there.

  • If you do need to take a seat in the waiting room make sure you keep a two
    metre distance from all other clinic visitors at all times.

  • If possible pay by card or bank transfer, not with cash.

  • Read through section 3 for more detail on social distancing, handwashing and mask wearing during your visit.

  • Please sanitise your hands before entering the clinic (see below).

2. Do not attend your appointment if..

Please check through the following questions and if the answer is yes to any of them please do not attend, instead get in touch by calling the clinic. Please note: the clinic will try and contact you the day before the ask these questions.

In the last ten days:

  • Have you had a high temperature? (this can mean feeling hot to touch on your chest and back - you do not need to measure your temperature)

  • Have you had a new continuous cough? (this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours - if you usually have a cough, it may be worse than usual)

  • Have you lost sensations of taste or smell?

  • Have you had close contact (under 2 metres) with anyone with a confirmed Covid-19 diagnosis or someone exhibiting any of the above symptoms in the last 14 days

  • Have you recently travelled abroad and/or been instructed by the government to quarantine?

  • Have you been contacted by the government or NHS and told to self-isolate for any reason?

 

3. During your visit

Social distancing

We ask all visitors to the clinic to maintain a two metre distance from all other people in the clinic at all times. The only exception to this is during treatment.

For social distancing reasons, we ask you to come alone for the appointment where possible unless a chaperone, parent or carer is required. Please leave accessory items (bags and coats) in the car, or travel with as little as possible.

We have spaced out patient arrivals and departures by staggering appointment times so is less likely you will encounter another practitioner or patient.

Handwashing

Please sanitise your hands before entering the clinic. A dispenser is located outside, to the left of the front door. Please also wash or sanitise your hands before leaving the clinic, or before removing or donning a facemask. 

Face mask and respiratory hygiene

We are recommending that patients wear ordinary surgical masks whilst in the clinic. You may bring your own or we will provide one for you when you arrive. If you need to sneeze or cough while in the clinic, please do so into a disposable tissue and throw it away immediately. Please wash your hands immediately after doing so.
If you have to remove your mask at any time you should ideally replace it with a new one. You should not wear a mask if you have breathing difficulties or whilst being treated in the prone position.

Payment

We are encouraging cashless payment where possible.

Bathroom  facilities

Please note the upstairs bathroom is no longer in use as a toilet for patients. The downstairs toilet and handwashing facilities are still in use.

If you have any concerns or questions please get in touch.

4. After your treatment

If you develop symptoms of Covid-19 within 48 hours of your appointment please follow the current government guidance, get tested and contact me straight away. if you receive a positive test result please give my details to the test and trace system. If your symptoms develop more than 48 hours after your treatment you do not need to give my details to test and trace.