Visiting the clinic: what you need to know

As you will be aware all public places have created new rules for visitors to follow for their safety and the safety of others. Please read through before attending the clinic. If you have any further questions, please let me know. Please see the news section for updates on Omicron and attending the clinic.

1. What you need to do

  • On the day of your appointment check section 2 (below) to see if you should not attend.

  • If convenient take a rapid antigen test (Lateral Flow/LFD) before attending. This is not a requirement. Please do not attend if the result is positive. 

  • Come alone if possible.

  • Please bring one large freshly laundered towel or covering for your treatment (especially if it’s cold!).

  • Guidance on mask wearing has changed. Unless exempt from doing so it is now a legal requirement that both patients and practitioners should wear a face mask whilst in the clinic. Please bring a facemask to wear in the clinic (if you can't find it, don’t worry! - you will be provided with one). Please put it on before you enter the clinic. Please note that I will be wearing a mask in the treatment room. Read more about the changes to mask guidelines here. Read more about permitted exemptions here If you feel you are unable to wear a mask or are unsure about anything please feel free to contact me to discuss it. Please note if you are exempt from wearing a mask I will not challenge your decision, nor refuse treatment on that basis.

  • Please bring a bottle of water to drink.

  • If it’s comfortable to do so, please wait outside until I text you.

  • If you would like to wait inside (no car or mobile phone for instance), enter the building 5 minutes before your appointment time. Please take a seat in the waiting room if I’m not there.

  • If you do need to take a seat in the waiting room make sure you keep a two
    metre distance from all other clinic visitors at all times.

  • If possible pay by card or bank transfer, not with cash.

  • Read through section 3 for more detail on social distancing, handwashing and mask wearing during your visit.

  • Please sanitise your hands before entering the clinic (see below).

2. Do not attend your appointment if..

Please check through the following questions and if the answer is yes to any of them please do not attend, instead get in touch by calling the clinic. Please note: the clinic will try and contact you the day before your appointment to ask these questions.

In the last ten days:

  • Have you had a high temperature? (this can mean feeling hot to touch on your chest and back - you do not need to measure your temperature)

  • Have you had a new continuous cough? (this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours - if you usually have a cough, it may be worse than usual)

  • Have you lost sensations of taste or smell?

  • Have you had close contact (under 2 metres) with anyone with a confirmed Covid-19 diagnosis in the last 10 days. Please get in touch if this is the only reason why you might not attend. If you are required under current UK (England) Government guidelines (link below) to isolate please do not attend the clinic. However if you do not have to isolate (for instance are over 18 and are fully vaccinated), and have been a contact of a Covid case, attendance might still not be recommended due to the clinic environment. Lets talk it over.

  • Have you been contacted by the government or NHS and told to self-isolate for any reason?

  • In the last ten days have you developed any two of the most common additional symptoms of Covid as identified by the Zoe Symptom study: runny nose, headache, unusual fatigue, sore throat or sneezing. Please note currently you might not be able to access a free PCR test if this is the case, but given the prevalence of these symptoms with Omicron, its very possible you have a mild case of Covid. Please do not attend.

If the answer is yes to any of these questions please do not attend your appointment. Instead, please follow current UK Government advice for England on isolation and further testing. You can read that guidance here.  Please get in touch if you are unclear about what to do, I will be very happy to talk it over with you. Please also get in touch to discuss your particular situation if you have been a close contact of a confirmed Covid case and are not required to isolate.

3. During your visit

Social distancing

We ask all visitors to the clinic to maintain a two metre distance from all other people in the clinic at all times. The only exception to this is during treatment.

For social distancing reasons, we ask you to come alone for the appointment where possible unless a chaperone, parent or carer is required. Please leave accessory items (bags and coats) in the car, or travel with as little as possible.

We have spaced out patient arrivals and departures by staggering appointment times so is less likely you will encounter another practitioner or patient.

Handwashing

Please sanitise your hands before entering the clinic. A dispenser is located outside, to the left of the front door. Please also wash or sanitise your hands before leaving the clinic, or before removing or donning a facemask. 

Face mask and respiratory hygiene

Unless you are exempt or unable to (please ask if unsure) you must wear a mask in communal areas of the clinic and in the treatment room. I will wear a mask during treatment. If you need a mask you may bring your own or we will provide one for you when you arrive. If you need to sneeze or cough while in the clinic, please do so into a disposable tissue and throw it away immediately. Please wash your hands immediately after doing so.
If you have to remove your mask at any time you should ideally replace it with a new one. You should not wear a mask if you have breathing difficulties or whilst being treated in the prone position.

Payment

We are encouraging cashless payment where possible.

Bathroom  facilities

Please note the upstairs bathroom is no longer in use as a toilet for patients. The downstairs toilet and handwashing facilities are still in use.

If you have any concerns or questions please get in touch.

4. After your treatment

If you develop symptoms of Covid-19 within 48 hours of your appointment please follow the current government guidance, get tested and contact me straight away. if you receive a positive test result please give my details to the test and trace system. If your symptoms develop more than 48 hours after your treatment you do not need to give my details to test and trace.