Visiting the clinic: what you need to know

If you have any further questions, please let me know.

1. What you need to do

  • On the day of your appointment check section 2 (below) to see if you should not attend.

  • Come alone if possible.

  • Please bring one large freshly laundered towel or covering for your treatment (especially if it’s cold!).

  • Guidance on mask wearing has changed. It is no longer a legal requirement to wear a face mask in the clinic. Of course you may still choose to wear a facemask (if you can't find it, don’t worry! - you will be provided with one). Please put it on before you enter the clinic. Please note that I will be wearing a mask in the treatment room.

  • Please bring a bottle of water to drink.

  • If you are happy to do so to do so, please wait in the waiting room, otherwise I will text you when its time to come in.

  • If you would like to wait inside enter the building 5 minutes before your appointment time.

  • If possible pay by card or bank transfer, not with cash.

  • Read through section 3 for more detail on social distancing, handwashing and mask wearing during your visit.

  • Please sanitise your hands before entering the clinic (see below).

2. Do not attend your appointment if..

  • You currently have a high temperature or other symptoms of a respiratory tract infection. (Please see current guidance here for a list of symptoms)

  • You have tested positive for Covid-19 in the last 10 days*

  • You live with, or stayed with, someone who has had COVID-19 in the last 10 days

  • You are, under current guidance for England, required to self isolate.

If the answer is yes to any of these questions, please reschedule your appointment. Please get in touch via email (hello@acutherapy.co) for further clarification. I will be happy to address any concerns you may have. 

 

*Please note: If you have tested negative (by LFD) on two consecutive days, on or after day 5 after your symptoms began you may still attend your appointment. While this is no longer government advice, and tests are not free, it seems a reasonable measure to ensure some level of safety for those patients at high risk. 

A note about travel: If you have just arrived from abroad, are not fully vaccinated and have not yet done the  required PCR test please do not attend your appointment. Please see the following Government guidelines for clarification: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

3. During your visit

Social distancing

We ask all visitors to the clinic to maintain a two metre distance from all other people in the clinic at all times. The only exception to this is during treatment. For social distancing reasons, we ask you to come alone for the appointment where possible unless a chaperone, parent or carer is required. Please leave accessory items (bags and coats) in the car, or travel with as little as possible.

Handwashing

Please sanitise your hands before entering the clinic. A dispenser is located outside, to the left of the front door. Please also wash or sanitise your hands before leaving the clinic, or before removing or donning a facemask. 

Face mask and respiratory hygiene

You may choose to wear a mask whilst in the clinic but it is no longer a legal requirement. I will wear a mask during treatment. If you need a mask you may bring your own or we will provide one for you when you arrive. If you need to sneeze or cough while in the clinic, please do so into a disposable tissue and throw it away immediately. Please wash your hands immediately after doing so. If you have to remove your mask at any time you should ideally replace it with a new one. You should not wear a mask if you have breathing difficulties or whilst being treated in the prone position.

Payment

We are encouraging cashless payment where possible.

Bathroom  facilities

Please note the upstairs bathroom is no longer in use as a toilet for patients. The downstairs toilet and handwashing facilities are still in use.

If you have any concerns or questions please get in touch.